Welcome to General Practice Hart van Hatert
We are a small-scale general practice located in the Hatert district of Nijmegen. We believe in providing personal, high-quality care with attention and involvement. Our team works closely together and collaborates with other healthcare providers in the neighbourhood to ensure the best possible care for our patients. On this website you will find practical information about our practice and references to other reliable sites. Three doctors work in our practice, Pierre Gijsbers, Marloes van den Sigtenhorst and Heleen van Vugt.
We are committed to continuous quality improvement and are accredited according to the NHG practice accreditation system.
Register as a new patient is possible
To register with our practice, please complete the online registration form available on our website. After submitting the form, we will review your request and contact you if additional information is needed.
Important information
- Registration is only possible if you live within our practice area
- Each family member must be registered separately
- Your previous GP will be asked to transfer your medical records after registration
Identification
When visiting the practice for the first time, please bring a valid ID and your health insurance details.
After registration
Once your registration is completed:
- You can contact the practice for appointments and medical advice
- You can request access to our online patient portal for e-consults, repeat prescriptions, and viewing your medical record
If you have any questions about registration, feel free to contact our assistant by phone.
In case of a medical emergency
In a life-threatening situation: call 112.
You can come to the practice during office hours for first aid. If you call in advance, the doctor can take your arrival into account. If there is a medical emergency, call the emergency line (option 1).
Medical emergency from Monday to Friday between 5:00 PM and 8:00 AM, weekends and holidays. For urgent medical questions that cannot wait until the next consultation hour of your own GP you can contact the Huisartsen-Spoedpost: call 0900 8880
Here too you can enter 1 in a life-threatening situation, after which you will be treated with priority. When you call they will ask you for: your name, address, telephone number and date of birth, names of medicines you are taking. When visiting the huisartsenpost, the advice is always to call first! And to bring a valid ID.
Monday to Friday between 8:00am an 5:00PM
Practical information
Opening hours
The practice is open Monday to Friday from 08:00 to 17:00.
- For medical advice or making an appointment, please call in the morning
- We return call requests in the afternoon
- The emergency line is available throughout the day
Telephone accessibility
To help you efficiently, we use a structured telephone system:
- Emergency (option 1): available from 08:00–17:00 for urgent medical issues
- Repeat prescriptions (option 2): available 24/7
- Non-urgent questions: request a callback (available 24/7); we usually call back the same working day
- Appointments and medical advice: call in the morning between 08:00–10:00 or 10:30–12:00
- Healthcare professionals: option 4 for interprofessional consultation
This system ensures you receive the right care at the right time.
Appointments
Consultations are by appointment only. The doctor’s assistant will ask about your symptoms to assess urgency and plan your care appropriately.
If you have multiple complaints or need more time, please mention this when booking your appointment.
If you cannot attend, please cancel at least 24 hours in advance.
Walk-in consultation hour (inloopspreekuur)
We offer a daily walk-in consultation hour for minor and simple health complaints.
- No appointment is needed
- Intended for short consultations
- For more complex issues, we may still schedule a regular appointment
E-consult (online consultation)
Through our secure patient portal (“Mijn Medisch Dossier”), you can:
- Ask medical questions online
- Request repeat prescriptions
- View test results and your medical record
E-consults are:
- Usually answered within 2 working days
- First reviewed by the doctor’s assistant and then forwarded if needed
- Not suitable for urgent or serious complaints
This allows you to contact your GP at a time that suits you, without needing to visit the practice.
Home visits
Home visits are intended for patients who are unable to come to the practice due to medical reasons.
Please request a visit preferably in the morning.
Evening consultation
There is an evening consultation hour on Thursdays, for patients who cannot attend during regular office hours.
Telephone Availability
🔴 EMERGENCY (option 1)
📞 Available all day
- For urgent medical problems that cannot wait
- Your call will be given priority
- Non-urgent questions will not be handled here, to keep the line available for real emergencies
- Average waiting time: 1 minute
📅 APPOINTMENTS & MEDICAL ADVICE
🕗 08:00 – 10:00 and 10:30 – 12:00 (morning)
- For advice from the doctor’s assistant
- To request appointments, home visits, or telephone consultations
- You will speak directly to a doctor’s assistant
- Average waiting time: 2–5 minutes (may be longer during busy periods)
📞 CALLBACK REQUEST
🕗 Available 24 hours a day, 7 days a week
A callback request is intended for non-urgent questions, such as:
✔ Requesting test results (e.g. blood or urine tests)
✔ Requesting medical aids or repeat prescriptions
✔ Administrative questions
We will usually call you back the same working day.