Welcome to General Practice Hart van Hatert
We are a small-scale general practice located in the Hatert district of Nijmegen. We believe in providing personal, high-quality care with attention and involvement. Our team works closely together and collaborates with other healthcare providers in the neighbourhood to ensure the best possible care for our patients. On this website you will find practical information about our practice and references to other reliable sites. Three doctors work in our practice, Pierre Gijsbers, Marloes van den Sigtenhorst and Heleen van Vugt.
We are committed to continuous quality improvement and are accredited according to the NHG practice accreditation system.
Privacy: We protect the privacy of patients and staff. Therefore, do not take or share photos, videos, or audio recordings without permission.
Practice rules
We want everyone to feel comfortable, safe and treated with consideration in our practice. That is why we have a number of practice rules. We ask you to follow these rules so that together we can maintain a calm and safe environment.
Mobile phones
You may use your mobile phone, but please be considerate of others. Make sure you do not disturb anyone in the waiting room. Please do not make phone calls while speaking with the receptionist, practice nurse or doctor.
Photos, videos and audio recordings
Would you like to record a conversation with the doctor, practice nurse or receptionist? This is allowed for private use, for example as a reminder. We ask you to inform us in advance.
You are not allowed to make photos, videos or audio recordings of our practice, staff or other patients without permission.
You are not allowed to publish or share recordings, photos or videos of our practice, staff or other patients publicly or online, for example via Facebook, Instagram or WhatsApp, without the explicit permission of the people involved.
Reception desk
Would you like to make an appointment? Please call us. This allows the receptionist to assist you properly.
Please keep sufficient distance from other people at the reception desk. This helps us protect everyone’s privacy.
If the receptionist is on the phone, please wait a moment. They will help you as soon as possible.
Emergencies
In an emergency, always follow the instructions given by our staff.
Respect and behaviour
Please treat our staff, patients and visitors appropriately.
We do not accept aggression, violence, threats, verbal abuse or other inappropriate behaviour.
If your behaviour is inappropriate, we will address this with you. If this does not help, we will ask a colleague or the doctor to join the conversation.
If this still does not help, we will end the conversation and ask you to leave the practice.
In cases of theft, violence, threats, possession of weapons or other unlawful behaviour, the doctor will always report the incident to the police.
If you do not follow our practice rules, the doctor may refuse you access to the practice.
Your belongings
The doctor and practice staff are not liable for damage to, loss of or theft of your belongings.
Thank you for your understanding and cooperation. Together, we can ensure that our practice remains a safe, calm and pleasant place for everyone.
Practical information
Opening hours
The practice is open Monday to Friday from 08:00 to 17:00.
- For medical advice or making an appointment, please call in the morning
- We return call requests in the afternoon
- The emergency line is available throughout the day
Telephone accessibility
To help you efficiently, we use a structured telephone system:
- Emergency (option 1): available from 08:00–17:00 for urgent medical issues
- Repeat prescriptions (option 2): available 24/7
- Non-urgent questions: request a callback (available 24/7); we usually call back the same working day
- Appointments and medical advice: call in the morning between 08:00–10:00 or 10:30–12:30
- Healthcare professionals: option 4 for interprofessional consultation
This system ensures you receive the right care at the right time.
Appointments
Consultations are by appointment only. The doctor’s assistant will ask about your symptoms to assess urgency and plan your care appropriately.
If you have multiple complaints or need more time, please mention this when booking your appointment.
If you cannot attend, please cancel at least 24 hours in advance.
Walk-in consultation hour (inloopspreekuur)
We offer a daily walk-in consultation hour for minor and simple health complaints.
- No appointment is needed
- Intended for short consultations
- For more complex issues, we may still schedule a regular appointment
E-consult (online consultation)
Through our secure patient portal (“Mijn Medisch Dossier”), you can:
- Ask medical questions online
- Request repeat prescriptions
- View test results and your medical record
E-consults are:
- Usually answered within 2 working days
- First reviewed by the doctor’s assistant and then forwarded if needed
- Not suitable for urgent or serious complaints
This allows you to contact your GP at a time that suits you, without needing to visit the practice.
Home visits
Home visits are intended for patients who are unable to come to the practice due to medical reasons.
Please request a visit preferably in the morning.
Evening consultation
There is an evening consultation hour on Thursdays, for patients who cannot attend during regular office hours.
Urgent medical care
- Life-threatening emergency: Call 112 immediately.
- During practice hours (08:00–17:00): For urgent medical problems or first aid, contact the practice. For emergencies, call 024 355 22 88 and choose option 1.
- Outside practice hours: For urgent medical problems that cannot wait until your own GP is available, contact the Huisartsen-Spoedpost at 024 352 35 79. This service is available on weekdays from 17:00–08:00, and throughout weekends and public holidays.
- Always call the out-of-hours GP service before going there.
- When calling, have your name, address, telephone number, date of birth and medication list ready. Bring a valid ID when visiting the out-of-hours service.
- The out-of-hours GP service is intended only for urgent medical problems that cannot wait until the next working day. Examples include increasing shortness of breath, paralysis, severe pain or a seriously ill child.
- Repeat prescriptions are generally not provided by the out-of-hours service, except in emergencies and only in an amount needed until the next working day.
Register as a new patient is possible
To register with our practice, please complete the online registration form available on our website. After submitting the form, we will review your request and contact you if additional information is needed.
Important information
- Registration is only possible if you live within our practice area
- Each family member must be registered separately
- Your previous GP will be asked to transfer your medical records after registration
Identification
When visiting the practice for the first time, please bring a valid ID and your health insurance details.
After registration
Once your registration is completed:
- You can contact the practice for appointments and medical advice
- You can request access to our online patient portal for e-consults, repeat prescriptions, and viewing your medical record
If you have any questions about registration, feel free to contact our assistant by phone.
Language support during your consultation
Translation devices are available in our GP practice to support your consultation if you find it difficult to express yourself sufficiently in Dutch or English.
The devices support many languages, including Dutch, English, Arabic, Amharic, Armenian, Albanian, Bengali, Bosnian, Bulgarian, Chinese (Mandarin and Cantonese), Dari, Farsi (Persian), French, German, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Kurdish, Polish, Portuguese, Romanian, Russian, Somali, Spanish, Swahili, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese and many more.
Most languages support voice input, spoken translations, text translation and camera input. Some languages marked as limited support only voice input with translation into text.
Tip: Please ask our staff about the available languages and translation options before or during your consultation. We will be happy to help you find the best option.
